Our Refund & Cancelation Policy

Last Updated Date: June 21, 2025

1. Overview

We sell subscriptions (mailboxes) and service work (lists, enrichment, setup, outreach). Refund rules are different for each.

2. Subscriptions (mailboxes)

• You can cancel any time to stop future renewals. You keep access until the end of the paid period.
• We do not give pro‑rata refunds for time left in the current period.
• Refunds are possible only if a mailbox order is not yet provisioned/activated, or for duplicate or unauthorized charges, or if we fail to deliver after you completed onboarding.

3. Services (projects, hourly)

• Before work starts: you can ask for a full refund of the prepaid amount.
• After work starts: refunds are not offered for work already done or delivered.
• For hourly work, we bill for time spent. Unused prepaid hours can be refunded on request.
• If delivery fails because we did not do the work we promised (and you completed your required steps), we will either fix it or refund the part we did not deliver.

4. Files and digital delivery

Most deliveries are digital (spreadsheets, reports, access credentials). Once we deliver files or activate licenses, those parts are not refundable.

5. How to request a refund

Email [email protected] within 3 days of purchase/delivery and include your order ID and details. We will reply within 3 business day and decide within 5 business days.

6. Refund method

Approved refunds go back to the original payment method. Banks may take 10–14 business days to post the credit.

7. Chargebacks

Please contact us first so we can help. If you file a chargeback without trying to work with us, we may pause Services while we resolve the dispute.

8. Contact

Billing & refunds: [email protected]